When can you return?
Different situations and what's possible
Before kit shipping
You want to cancel before the test kit is shipped
Full refund possible
Contact us for free cancellation
Unused test kit
Kit received but not yet used for blood collection
Return within 14 days possible
Shipping costs are at your own expense
After blood collection
Blood has already been drawn and sent to lab
No return possible
Laboratory process is irreversible
Important to know
Once performed blood tests cannot be returned or cancelled.
The test cannot be stopped after your blood has been drawn.
Returns are only possible for unused test kits within certain conditions.
How to return?
Step by step explanation of the return process
Contact us
Email us at info@bloedcheckup.nl or go to our contact page to register your return
Get return instructions
We'll provide you with a return label and instructions for sending back the test kit
Send the kit back
Send the unused test kit in original packaging back within 14 days
Receive refund
After inspection you'll get your money back within 5-7 working days to the same account
Special circumstances
Special situations where different rules apply
Damaged test kit
Kit received damaged or missing parts
Free replacement within 24 hours
Report immediately after receipt by phone or email
Wrong test ordered
You accidentally ordered the wrong test
Exchange possible within 14 days
Only if the kit hasn't been used yet
Return shipping costs
Costs for returning test kits
Normally at customer's own expense
Free if our fault or damage
Refund
How and when you get your money back
Within 5-7 working days after approval
To the same account as original payment
Return timeline
Process overview
Day 1: Contact and register return
Day 2-3: Receive return label and send kit
Day 4-7: Kit received and checked by us
Day 8-14: Refund processed and on account
Questions about returns?
Contact us for questions about our return policy or to register a return.