Frequently asked questions
Got a question? Browse the FAQs by category. Can't find what you're looking for? Get in touch.
Ordering & Account
Do I need a referral from my GP?
No, you don't need a referral from your GP. You can order a blood test directly online. However, we recommend always contacting your GP if you have doubts about results.
What happens after my order?
After your order, you'll receive instructions by email. Depending on your test and location, you'll receive a request form by email to print, an invitation via Zorgdomein to make an appointment, or a package with materials and referral letter by post. With a package, you bring it to the collection point. Most locations require an appointment in advance; some locations also offer walk-in availability.
From what age can I order a test?
You must be at least 18 years old to order a blood test yourself. For minors (under 18) and incapacitated clients we require a written referral from a BIG-registered doctor or therapist. In that case please contact us at info@bloedcheckup.nl.
Can I combine multiple tests?
Yes, you can combine different tests in one blood sample. This is efficient and you only need to have blood drawn once for all desired examinations.
Testing & Preparation
Do I need to fast for all tests?
Not always, but it is recommended. We advise having blood tests done in the morning between 08:00 and 10:00, preferably fasting. For some tests, 12 hours of fasting is required. Check per test whether fasting is needed
Can I continue taking my medications?
Yes, continue taking your medications unless your doctor has advised otherwise. Medication usually doesn't affect test results.
How long are my test results valid?
Blood values are a snapshot in time. Most results are clinically relevant at the moment of collection. To track trends, we recommend testing periodically, for example every 3 to 6 months.
Collection Points & Blood Draw
Where can I go for blood draw?
We select a suitable collection point from our network of 1,000+ locations throughout the Netherlands based on your address. You'll receive instructions on how to make an appointment. View all locations
Are there costs associated with blood draw?
Blood draw is not included in the test price. Phlebotomy costs are billed separately and clearly shown in your cart.
How long does a blood draw take?
The blood draw usually takes only 2-3 minutes. The entire procedure, including administration and preparation, takes about 10 minutes.
What if I'm afraid of needles?
The professionals at our collection points have daily experience with people who are nervous about blood draws. They take time for you and know exactly how to put you at ease.
Results & Interpretation
When will I get my results?
It depends on the type of test and the location. For collection at a blood draw point, you often have results the same day or the next working day. If you send in a test kit, it may take 3–5 working days after receipt by the laboratory. For urgent findings we'll contact you by phone earlier.
How do I receive my results?
Your test results are securely sent via Zivver to the email address you provided during ordering. You'll receive a secure email that's visible for 30 days. After that the message is deleted, so make sure to download your results in time. You'll also receive an access code via a separate email for maximum security. More information about Zivver can be found at zivver.com.
What do abnormal values mean?
Abnormal values can have various causes. We always recommend discussing abnormal results with your GP for proper interpretation and possible follow-up steps.
Can I have additional tests done?
Yes, within 5 days after the lab receives your sample you can request additional tests from the same blood sample, without needing to be pricked again.
What does 'volgt' (pending) mean next to a test in my report?
Not all tests have the same turnaround time. If a test shows 'volgt' (pending), that specific analysis has a longer processing time. You will automatically receive a supplementary report as soon as that value is available, without any action required from you. Other values in the same report are valid and final.
Payment & Costs
Which payment methods do you accept?
You can pay via iDEAL, credit card (Visa/Mastercard) and other common online payment methods. Payment is always made in advance when placing your order.
Are there extra costs for shipping?
Yes, shipping (test kit and return via medical post) is billed separately and shown in your cart.
Will I receive an invoice?
Yes, you'll automatically receive a digital invoice by email after your order. You can use this for possible claims with your health insurer.
Why is there no VAT on my invoice?
BloedCheckup's diagnostic services are exempt from VAT under the Dutch Turnover Tax Act 1968 (article 11, paragraph 1, section g). This is the medical exemption that applies to services aimed at detecting diseases. The price you pay is therefore the full amount; no VAT is charged or remitted. Please note: because our services are VAT-exempt, no VAT is shown on the invoice. This means the amount cannot be reclaimed as input tax (vooraftrek) by business customers.
Consent and your choices
Why do I have to make choices about incidental findings at checkout?
Under the Dutch quality standard for preventive health screening (NEN 8051:2023 §7.7) we ask for your explicit consent and a few choices per order.
An incidental finding is a result that falls outside your original question but may still be medically relevant. You decide whether you want to be informed about clinically relevant, treatable incidental findings and about findings that may affect your offspring.
Your choices are recorded together with the date and the version of our terms in your client record. For background see our incidental findings page.
What is the 'right not to know'?
You have the right not to be informed about certain outcomes. That applies for example to serious, non-treatable incidental findings: we do not share those with you as a rule.
For clinically relevant, treatable incidental findings and for findings affecting offspring, you record your preference at checkout.
In exceptional situations the involved BIG-registered doctor may still feel obliged to report, based on conscience, for example in case of serious danger. See also our incidental findings policy.
Why do you ask for a referral for some tests?
For genetic tests (such as Factor V Leiden and Hemochromatosis) and tests with increased risk we require a written referral from a BIG- or AGB-registered doctor or therapist (name, registration number and a brief motivation).
This ensures the result can be interpreted well and that you receive guidance on next steps. You place the order online as usual; we then contact you to align the referral.
What is the additional consent form for a genetic test?
Our laboratory (Medizinische Laboratorien Dr. Stein + Kollegen) operates under German law and is required under the Gendiagnostikgesetz (GenDG) to receive a signed consent declaration for every genetic determination.
In the form you confirm among others: that you have been informed about the purpose, scope and risks of the test, that you have the right to withdraw consent, that you are entitled to independent genetic counselling, and that the result is reported back via your doctor.
The form is included with the test kit and can also be downloaded in advance: consent form (PDF). This is separate from the general consent at our checkout; it is an additional laboratory requirement, specific to genetic testing.
What we do and do not offer
What is the difference between category 1, 2 and 3 preventive health screening?
Preventive health screening (PGO) is divided into three categories as described in the Dutch quality standard NEN 8051:2023 and the NVvPG client brochure.
Category 1: simple self-tests you carry out and read yourself, such as a pregnancy test. These fall outside NEN 8051 and we do not offer them.
Category 2: tests where blood is drawn at a sampling location or where a laboratory gives a medical interpretation — think of cholesterol, thyroid, hormones, vitamins, certain genetic tests such as Factor V Leiden. Strict quality requirements and a consent declaration under NEN 8051 §7.7 apply. Almost our entire range falls in this category.
Category 3: licensed population screening under the Dutch Population Screening Act (Wbo art. 2). This includes research aimed at detecting cancer, research using ionising radiation, and research into serious conditions for which no treatment or prevention exists. Examples: tumour markers (CEA, CA-125, Chromogranine A), HPV screening, iFOBT bowel cancer screening and DNA panels for hereditary cancer. We do not offer these because we do not hold a Wbo licence.
Note: the formal law that would codify this classification (bill 35384) was withdrawn in January 2025 in favour of a new proposal. The classification is therefore a field standard via NEN 8051 and is applied unchanged by the Dutch Healthcare and Youth Inspectorate.
Do you offer tumour marker tests such as CA-125 or CEA?
No. Research aimed at detecting cancer is subject to licensing under the Dutch Population Screening Act (Wbo art. 2). Because we do not hold a Wbo licence we do not offer these tests as preventive screening.
Your GP or a medical specialist can request these tests on a specific clinical indication.
What about the PSA test and the warning shown on its page?
PSA is a marker that can help evaluate prostate-related complaints. For men without complaints the Dutch NHG (College of General Practitioners) and the Health Council do not recommend PSA as screening, because it can lead to follow-up tests and treatment you would otherwise not have had.
PSA is however useful with urinary complaints, a previously elevated value, or a familial background. Please discuss PSA testing with your GP first.
More background at Thuisarts.nl.
Quality, privacy and complaints
Are you registered under the Dutch WTZA (CIBG Healthcare Providers Portal)?
Yes. D3V B.V. is registered as a healthcare provider in the Dutch CIBG Healthcare Providers Portal (WTZA notification). WTZA registration is a legal notification obligation, not a quality label or endorsement.
How long do you retain my data?
We keep your results and consent declaration for 20 years in a secure client record, in line with the Dutch Medical Treatment Agreement Act (WGBO art. 7:454) and the GDPR.
Administrative data follows statutory retention periods. See our privacy statement for details on what data we process and for how long.
For access, correction or deletion requests please email info@bloedcheckup.nl.
How do I file a complaint?
For complaints about our care we follow the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
You can first contact us directly; if we cannot resolve it together you can turn to our independent complaints officer and disputes body.
See our complaints procedure for the full process and timelines.
Are my test results shared with the Dutch public health service (GGD)?
For a number of infectious diseases there is a statutory obligation to notify the municipal health service (GGD) under the Dutch Public Health Act (Wpg). On a positive result we and the laboratory are required to share your personal details with the local GGD for source and contact investigation. Anonymity is then not possible.
This includes certain STIs (such as HIV, syphilis, specific forms of gonorrhoea), hepatitis B and C, and a number of other infectious diseases. Nothing is shared on a negative result.
Which tests fall under the notification obligation and what exactly happens on a positive result can be found on our page notifiable infectious diseases.
What rights do I have over my data (GDPR)?
Under the General Data Protection Regulation (GDPR) you have among others the right of access, correction, deletion (as far as not legally required to retain), restriction of processing, data portability and objection to certain processing.
The right to deletion is limited for medical data: under the Dutch WGBO (art. 7:454) we are required to keep your client record for 20 years. After that period we destroy the data.
For a request you can email info@bloedcheckup.nl. We reply within the statutory period. See our privacy statement for details.
Useful tips
Plan your appointment smartly
Schedule your blood draw in the morning between 08:00 and 10:00. This is the best time for most blood tests. For home tests: send your sample the same day via the included medical post.
Ask questions to professionals
Always discuss abnormal results with your GP. They can interpret the values in the context of your overall health.
Save your results
You receive your test report (PDF) by email. Download or save the report so you can always find it later.
When in doubt: get in touch
Have questions about the process, preparation or results? Feel free to contact us via our contact page.
More questions?
Is your question not listed? Please contact us. We're happy to help you further.