After ordering we ship the kit to your home. You cut a small lock of hair following the instructions, place it in the collection sheet and return it in the envelope. You receive the result digitally by email.

From the scalp at the back of the head, just above the neck. Cut as close to the scalp as possible — the root itself doesn't need to come along.

About a tablespoon, or the thickness of a pencil. With short hair you can take a bit more to ensure enough sample.

Treated hair can affect the result. Take newly grown hair near the scalp if possible. Also avoid hair products in the 24 hours before collection.

With very short hair (less than 3 cm) you can collect a bit more to ensure enough sample. If it really doesn't work — get in touch, we can also work with hair from another body location.

Hair analyses are specialist and typically take about a week, sometimes a bit longer. You get an email with a link to your digital result, including explanation per value.

In the included return envelope with free medical shipping. Drop it in the mailbox; the lab processes your sample as soon as it arrives. For some tests it's important to send it the same day — the instructions make this clear.

Feel free to contact us via WhatsApp, email or phone. We're happy to help you before, during or after your test. If the collection doesn't work, we'll arrange a solution or send new materials — no hassle.